Ozon and AliExpress began to delay delivery due to holiday loads and snowfall , write “Vedomosti”. Especially for a long time, goods go from abroad and from Siberia. Representatives of online stores attribute the delays to high loads due to holidays and snowfall.
According to customers, Ozon began to deliver orders from China to Moscow for more than a month, six to seven days late. Information about delays was confirmed by the logistics services “PEC Easyway” and “SberLogistika”. The representative of PEC Easyway said that the delays are due to the congestion of transport directions to Siberia and the Far East – goods are sent through them three to four days later. Over the past month, the number of deliveries has tripled compared to September – October, said service director Maxim Gubanov. Delays usually occur due to unforeseen incidents: traffic jams during long-distance delivery, transport breakdowns, weather and other factors.
SberLogistics also said that over the past month the volume of deliveries from abroad has tripled, so a slight increase in delivery times in certain directions by one or two days is possible. The recent increase in loads is associated with the November sales – World Shopping Day on November 11 and Black Friday November 26. Since the beginning of sales, SberLogistika has been processing about 2 million parcels per day, but only 5 percent of them came to customers late, says Stanislav Kondratyev, head of Ozon Rocket. He also pointed to individual force majeure in some areas, for example, due to abnormal snowfall.
Aliexpress said that the goods are delivered within standard terms, but due to sales there are isolated cases due to the high load. The representative of Yandex.Delivery also stressed that the service worked as usual even during the snowfall on December 6-7. He also attributed the increased load on logistics platforms to the fact that Black Friday coincided with Mother's Day. A representative of another large marketplace, Wildberries, said that there were no changes in delivery.
In November, it became known about the threat of multibillion-dollar losses for Russian marketplaces. The Association of Internet Trading Companies (AKIT) announced that Belarus and Kazakhstan will oblige Russian online stores to pay tax on the goods they sell on their territory. The total tax burden on marketplaces could be 7.4 billion rubles. AKIT has already complained about the situation to Russian Prime Minister Mikhail Mishustin.