In the multifunctional center (MFC) near Moscow Reutov since the beginning of July the system will be automatic recognition of emotions of clients. About it reports a press-service of city administration.
“From July 3, we implement our center’s automatic system for recognizing emotions. With her help, we hope to obtain detailed information about the quality of customer service and subsequently to improve the quality of applicants,” — said the Deputy Director of the IFC Irina Chinina.
With the help of a webcam system will be able to read facial expressions and tone of voice of the client, and also follow the tone of his dialogue with employees. Based on these data will be compiled a report on the quality of service of each visitor. The system was developed by Heedbook.
In March, the government of Russia has charged to create in the cities centres, aimed at providing additional non-government services required for starting and maintaining a business. They will work on the basis of the existing MFC.
In the multifunctional centers (MFC) citizens can obtain a passport, INN, insurance certificates and other documents.